Franklin Plumbing & Drain Cleaning

Alexander really seems to enjoy his work. He's professional, knowledgable, and thinks through the problem at hand, checking all possibilities, before deciding on a course of action. An impressive young man.

My first review (below) was in late 2023. Google reviews doesnt allow additional reviews but suggests editing the original review. Heres my more recent review:
February 2025: The other evening after dealing with water on the kitchen floor from what I thought was a leak behind the dishwasher, I sent an email to Franklin Plumbing and Drain Cleaning. I added that the garbage disposal kept stalling and that I had a question about a sink in the master bathroom and asked if they could look at those, also.What a surprise to get an email in response that evening instead of the next morning! Sonia called me the next morning and scheduled Jantonio (aka Tony) to arrive between 11am and 1pm and kept me informed about his arrival with texts. He arrived just before 11 and checked things out. Dishwasher wasnt the problem. It was the disposal, which leaked when the dishwasher discharged water through it. Tony replaced the disposal and left the area spotless. He and the others from Franklin Plumbing were great to work with and worth every penny!

2023: Water backed up into the master bathroom and sewage into the tub. Franklin Plumbing sent Jantonio who arrived only a few hours after my call. He went about identifying the problem and then fixed it. He certainly knows what he's doing! The service was worth every penny!

As always, Franklin Plumbing did an awesome job for us. Thank you so much!

Excellent service. Showed up exactly when he said he would. Diagnosed the issue. Not once did I feel like he was trying to take advantage of me. I actually felt he was trying to make the best of our experience. Excellent job.

Great Service and work! The technicians were fast and provided great service! My Plumbing Company Moving Forward

Franklins service is fantastic. I have not had to use them too often but they have always responded to my calls in a timely manner. Their technicians are knowledgeable and thorough. The work they are doing for me is at a very reasonable price.

My tub/shower was leaking. Franklin Plumbing sent somebody out in a couple of hours. Mr. Pinckney showed up on time and proceeded to diagnose the problem. He showed me pictures of everything that he saw and explained In detail why he thought it was better to replace the entire faucet than to try to repair it. After the job was done, I was very happy that I went with his recommendation. He was very courteous the entire time he was at my house and very respectful of my property. Nobody likes spending money on Plumbing repairs, but if I need to do that, I would happily call Franklin Plumbing again. The person in the office setting up the appointment, I believe her name was Sonja, was very courteous and did a good job getting me help in a couple of hours. The plumber was friendly and knowledgeable. I would highly recommend Franklin Plumbing.

JC made time quickly same day to come and inspect our issues. Very polite and professional.

Jantonio, did a fabulous job plus he was easy to talk to, he assessed the job and let me know what the total cost would be before performing the job. Definitely will use Franklin plumbing again for all my future needs.

I called at 11:00 Am they came at 11:30 Am was fixed by Garrett by 12:15 noon I will highly recommended this company reasonable price

Had a mixup in communication somewhere when initially booking and expressed our frustration, and the owner personally called to make things right. Thats what anyone would love to see with a company and glad these folks called to sort everything out.

I called for a water heater outage at 0630 and got a call back from the company promptly saying that a tech would be coming by before lunch. Mr. Bessey called me when he was on the way and was there at 0930. He arrived on time, was extremely polite and respectful when he came in to my home and started his assessment and repair work. He was quick and proficient and was in and out in less than an hour, leaving his work site neater than when he found it. He even called a few hours later as a follow up to see if the issue has been resolved to my satisfaction. He was extremely professional and I will certainly recommend him and/or Franklin Plumbing for jobs with my neighbors. Thank you, Lawrence!

We have recently used Franklin Plumbing for several major repairs. We had two different people do the work: Eli Ramirez and Alexander Reyes. Both of these guys were well trained, knew what they were doing, very polite and kind. The company is quick to respond and get your work done. I cannot tell you how much we appreciated what they have done and would most definitely recommend Franklin for any plumbing needs you may have.

Office staff and tech were very friendly and professional. Jantonio gave a clear and detailed description of the work that would need to be completed and the quote was sent promptly.

Amazing job. Jantonio was very knowledgeable, professional, and quick with communication and any questions or concerns I had. Thank you so much for installing my tankless water system !!!

As usual, Franklin Plumbing exceeds expectations. They answered all my questions, gave me good advice, and will fix my problems. Great company, great service, at a reasonable price.

In the last couple of weeks we used Franklin Plumbing for two unrelated issues. We were very pleased with their expertise, effectiveness and polite, professional approach. Jantonio (and his assistant on one of the issues) did a great job! Im glad to be able to recommend them. In addition, the office staff (I spoke with Sonia/Sonya) were very helpful and polite - as good as it gets. :)

I called them to repair a leak under the kitchen sink. Two days later the leak was still there. I called again on a Sunday morning to tell them it wasnt fixed. Nobody called back for 2.5 hours. I called another company which came out and fixed the problem. The owner from Franklin pumbing called back and apologized and refunded my money. He even called again the next day to see if there was anythiing else they could do.They did a great job of making things right. Thank you. I would call them again as they take pride in addressing things.

Jantonio did an awesome job. Was friendly, answered all my questions, and showed me each step of the way what he was doing. Many thanks to him and Franklin Plumbing.

I have nothing but good things to say. Needed my garbage disposal replaced. They were able to get me an appointment for the next day. Elias was here when they said he would be. He was efficient and an absolute delight. Definitely will use them again.

My technician, Franklin, located our issue and had it resolved in under 15 minutes. He was on time, personable, respectful and overall a pleasure to work with. Company as a whole got us back in business with our plumbing issues very quickly with short notice on a Friday afternoon. I will definitely use this company again for my commercial business plumbing needs. Residential if I have a need also! Thank you!! 5 stars earned and then some.

Had water leaking from my ceiling and called this company to identify the problem. Dispatch had someone out right away. My technician JC was very nice and knowledgeable about my issue. He offered different scenarios and did not overcharge me for things I didn't need. I greatly appreciate his honesty and professionalism. I can't speak about the other technicians from this company but JC is great!! I would definitely recommend this company

Elias is a great plumber. I had a problem underneath my kitchen sink and he found the problem quickly. The faucet bracket was corroded and I needed a new faucet. Finding something to fit the holes in my countertop was difficult and the old faucet was no longer manufactured. I found a suitable replacement on line at Lowes and was given the opportunity to go purchase it and Eli came back to install it. He had Jared with him and I could hear Eli explaining things to him - he is a caring mentor. Shortly after he left I was showing the new faucet to my husband. It is a swivel for two sinks and saw the seating needed to be adjusted. I called and spoke with Sonya and Eli and Jared were back in just a few minutes to adjust.
Price was reasonable and communication with the company on technicians arrival was super .

My experience with Franklin Plumbing & Drain Cleaning was excellent. Scheduling with Kimberly was easy and pleasant. JC Hollis arrived on time and quickly identified the problems causing the leak in my bathroom. He was friendly and professional. He explained everything thoroughly, provided me with options for the repairs, and finished promptly. I would not hesitate to recommend them or contact them again if needed.

Jantonio saves the day!! Our main waterline was damaged during another companys repair process, and had to be cut and rerouted due the age and condition of the pipe.

Jantonio quickly assessed the best way to repair the damage with the least amount of work and cost involved. His work was quick and flawless and we are beyond grateful for him and the entire team at Franklin Plumbing!

After finding old water damage during a demolition and not being able to completely turn off the water supply lines. I called to replace the supply line control valves. Quick, professional, friendly. Thanks Franklin