Business Details
13 Years
experience
Emergency
services
Your Trusted Partner for Plumbing Solutions in Eugene, OR
Founded in 2013 by industry veterans Josh Edwards and Rob Ketch, Pacific Plumbing & Rooter has established itself as a premier plumbing solutions provider in Eugene, Oregon. Our team combines over 40 years of combined expertise with a commitment to delivering precision-driven results for residential and commercial clients. Specializing in emergency repairs, drain cleaning, water heater installations, and trenchless sewer technology, we prioritize rapid response times and transparent communication. As a locally owned business deeply invested in community development, we support youth sports initiatives while maintaining rigorous industry standards.Our technicians undergo continuous training to stay current with evolving plumbing technologies and methodologies. With 24/7 emergency availability and a focus on minimizing property disruption through advanced techniques like CIPP lining, we ensure lasting solutions that protect both homes and budgets. Our dedication to customer education empowers clients to make informed decisions about their plumbing systems.
Services
Drain Cleaning
Water Heater Installation
Sewer Repair
Leak Detection
Pipe Replacement
Emergency Plumbing
Tankless Water Heaters
Faucet Repair
Hydro Jetting
Camera Inspections
Details
- Year established: 2013
Highlights and features
- 24/7 emergency service with rapid response times
- Free, no-obligation estimates for all projects
- Over 40 years combined experience in local plumbing
- Community involvement through youth sports sponsorships
- Advanced trenchless sewer repair technology available
Associations and certifications
- Oregon Construction Contractors Board
What people say
Prompt emergency service
Professional technicians
Thorough repairs
Clear communication
Equipment expertise
Services
Drain Cleaning
Our drain cleaning specialists utilize advanced equipment like hydro jetting and high-speed cable machines to clear blockages in residential and commercial plumbing systems. We address slow drains, complete clogs, and recurring backups while minimizing property disruption. Our technicians perform video inspections to identify root causes like tree root intrusion or pipe damage, ensuring lasting solutions that prevent future issues.
Water Heater Installation
We provide comprehensive water heater solutions including tank and tankless system installations, repairs, and replacements. Our experts help clients select appropriately sized units based on household needs while considering energy efficiency and fuel type options. We handle both electric and gas-powered systems, ensuring proper installation that maximizes lifespan and performance while meeting local building codes.
Sewer Repair
Our trenchless sewer repair technology minimizes landscape damage during pipe rehabilitation. We offer traditional replacement and modern methods like CIPP lining and pipe bursting for damaged sewer lines. Our team conducts thorough camera inspections to diagnose issues accurately, providing cost-effective solutions that address cracks, leaks, and blockages in underground sewer systems.
Leak Detection
Using thermal imaging, acoustic listening devices, and video pipe inspections, we precisely locate hidden water leaks in walls, floors, and underground lines. Our non-invasive methods identify slab leaks, pipe corrosion, and fixture malfunctions while preventing unnecessary property damage. We provide detailed diagnostics and repair recommendations to prevent water waste and structural damage.
Emergency Plumbing
Our 24-hour emergency response team addresses urgent plumbing crises including burst pipes, severe leaks, and complete system failures. We maintain rapid deployment capabilities for after-hours service, with technicians equipped to handle critical repairs that protect property integrity. Our emergency protocol prioritizes immediate problem stabilization followed by comprehensive repair planning.
People
Josh Edwards
Co-Owner
With over 20 years of plumbing experience, Josh co-founded Pacific Plumbing & Rooter in 2013. He oversees operations and technical training, ensuring adherence to industry standards while maintaining community-focused business practices.
Rob Ketch
Co-Owner
Bringing two decades of plumbing expertise, Rob co-established Pacific Plumbing & Rooter. He manages field operations and client relations, emphasizing quality craftsmanship and prompt emergency response capabilities for residential and commercial clients.
Ricki Plumbing Supervisor
Plumbing Supervisor
As lead supervisor, Ricki coordinates complex plumbing projects and emergency service dispatches. With 8 years of field experience, he ensures technical excellence while mentoring junior technicians in advanced repair methodologies and customer service protocols.
Jed Ramirez
Journeyman Plumber
Certified journeyman plumber specializing in fixture installations and emergency repairs. Jed has completed over 1,500 service calls since joining the team in 2017, consistently receiving top customer satisfaction ratings for thorough workmanship and clear communication.
Tanner Adams
Drain Technician
Specializing in drain cleaning and sewer line diagnostics, Tanner utilizes camera inspection technology to identify and resolve complex blockages. He has performed over 500 hydro jetting procedures while maintaining a 98% first-time resolution rate for drainage issues.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24-hour emergency plumbing services for urgent issues like burst pipes, severe leaks, and complete system failures. Our technicians respond promptly to after-hours emergencies.
What areas do you service?
We serve Eugene, Springfield, Corvallis, Albany, Junction City, Cottage Grove, Lebanon, and surrounding areas in Lane County, Oregon.
Are financing options available?
Yes, we offer payment plans for qualifying plumbing projects. Contact our office to discuss financing options for larger repair or replacement projects.
What plumbing services do you specialize in?
We specialize in drain cleaning, water heater installations, sewer repair (including trenchless technology), leak detection, emergency plumbing, and fixture repairs for residential and commercial properties.
Do you provide free estimates?
Yes, we offer complimentary estimates for all plumbing projects. Our technicians provide transparent pricing with no hidden fees before starting any work.
How can I schedule service?
Call us at (541) 204-1722 or use our online request form to schedule emergency or routine plumbing services. We offer same-day appointments when available.
