Business Details
Emergency
services
Your Trusted HVAC & Plumbing Experts in Rochester, NY
Potter Heating, Cooling & Plumbing has been dedicated to providing comprehensive HVAC and plumbing solutions since 2018 under new management, building upon decades of industry expertise. As a veteran-owned and operated company, we prioritize honesty, integrity, and exceptional service quality to ensure lasting comfort for residential and commercial clients in the Finger Lakes region. Our team of certified technicians delivers full-service installations, repairs, and maintenance for heating, cooling, indoor air quality, and emergency systems.With over 50 combined years of HVAC leadership, we offer free estimates, financing options, and a 5% military discount while maintaining 24/7 emergency availability. Our commitment to excellence extends through 40+ service areas across Ontario, Monroe, and Wayne Counties, where we consistently earn top customer ratings for professional execution and transparent communication.
Services
Air Conditioning
Heating Systems
Commercial HVAC
Indoor Air Quality
Generators
Water Heaters
Plumbing Services
Emergency Repairs
System Maintenance
Financing Options
Highlights and features
- We offer 50+ years of combined HVAC leadership with certified technicians.
- Our veteran-owned business provides 24/7 emergency service availability.
- We implement manufacturer-backed financing options with 0% interest plans.
- Our team delivers free estimates on all installation and replacement services.
- We maintain 40+ service areas across three New York counties with local expertise.
What people say
Exceptional work
Professional and knowledgeable
Great service
Military discount
Timely service
Services
Air Conditioning
We provide comprehensive air conditioning solutions including installation, replacement, repair, and maintenance for residential systems. Our certified technicians handle central air conditioners, ductless mini-splits, and zone control systems while offering financing options. Properly sized solutions ensure optimal cooling efficiency for homes in New York's Finger Lakes region.
Heating Systems
Our heating services cover furnace and boiler installation, replacement, repair, and annual maintenance for residential properties. Technicians install energy-efficient systems while maintaining compatibility with existing infrastructure. Emergency repair services address heating failures during cold seasons across Ontario, Monroe, and Wayne Counties.
Commercial HVAC
We specialize in commercial HVAC installation, replacement, and maintenance for businesses in the Finger Lakes area. Our certified technicians handle rooftop units and industrial systems while minimizing operational disruption. Emergency repair services maintain customer comfort in commercial spaces during critical temperature conditions.
Indoor Air Quality
Our indoor air quality services include system installation, replacement, and repair to remove contaminants from residential environments. Technicians install filtration systems that address VOCs, allergens, and bacteria while improving overall home air quality through professional maintenance programs.
Whole-House Generators
We offer generator installation, replacement, and repair services for whole-house backup power systems. Our technicians handle automatic standby generators with proper wiring integration while providing emergency repair services for power system failures during New York's extreme weather conditions.
People
David Giacalone
Owner/President
With 23 years in HVAC field and management, David purchased Potter HVAC in 2018 after progressing from apprentice to General Manager. He emphasizes honesty, integrity, and quality customer service while maintaining employee welfare.
Christina Brown
USA Specialist & Install Coordinator
As dispatcher, Christina provides customer relations expertise with appreciation for the veteran-owned business's family atmosphere. She ensures smooth installation coordination processes for residential clients.
Josh Solt
Commercial Operations Manager
With 18 years HVAC leadership experience, Josh fosters positive work environments and team development. He emphasizes Potter's family atmosphere while managing commercial operations across multiple service areas.
Kortni Klug
Dispatcher
Seven-year industry veteran Kortni provides professional dispatch services with emphasis on operational efficiency. She values Potter's teamwork culture and commitment to service excellence in customer interactions.
Mark Mainwairing
Residential Operations Manager
With 16 years community service experience, Mark focuses on technical training and field leadership. His decade of HVAC expertise contributes to Potter's technical standards while mentoring new technicians in residential operations.
Questions
Do you offer financing options for HVAC installations?
Yes, we offer financing through GreenSky Incorporated with 0% interest plans available for qualified customers.
Are military discounts available?
We provide a 5% discount for active military and veterans with proper documentation at appointment.
What service areas do you cover?
We serve 40+ areas across Ontario, Monroe, and Wayne Counties in New York's Finger Lakes region.
Do you provide 24/7 emergency service?
Yes, our technicians are available 24 hours a day, 7 days a week for HVAC emergencies.
How often should HVAC maintenance be performed?
Annual maintenance is recommended for heating systems and bi-annual for cooling systems to ensure optimal performance.
What happens if my system needs replacement?
Diagnostic fees get credited toward replacement costs when system replacement becomes necessary after evaluation.
