Business Details
19 Years
experience
Emergency
services
Your Trusted Rochester Plumbers
Pride Plumbing of Rochester of Rochester has been a trusted provider of comprehensive plumbing solutions since 2007. Our commitment to punctuality, competitive pricing, and cutting-edge technology ensures clients receive reliable service for both routine and emergency needs. All technicians undergo rigorous background checks and drug testing, and we exclusively use American-made products to guarantee durability and quality.Our fully stocked service vehicles enable efficient one-trip repairs, while our licensed master plumbers combine decades of collective experience with ongoing training to address modern plumbing challenges. We serve Monroe and Ontario Counties with a focus on customer education, preventive maintenance, and 24/7 emergency response capabilities.
Services
Plumbing Repairs
Water Heater Installation
Sump Pump Services
Gas Line Repairs
Drain Cleaning
Bathroom Fixtures
Sewer Line Inspection
Emergency Plumbing
Plumbing Maintenance
Water Filtration
Details
- Year established: 2007
Highlights and features
- We guarantee on-time service with fully stocked trucks for immediate repairs
- Our licensed master plumbers undergo rigorous background checks and ongoing training
- We provide upfront pricing with no hidden fees or surprise charges
- Emergency same-day service available during normal business hours
- We combine 17+ years of local experience with cutting-edge plumbing technology
Associations and certifications
- BBB Accredited A+
What people say
On-time service guarantee
Upfront pricing
Professional technicians
Same-day emergency repairs
Thorough explanations
Services
Water Heater Installation
We specialize in installing traditional tank, tankless, and hybrid water heaters. Our technicians assess household needs to recommend energy-efficient models from trusted brands like Navien and State. We offer $250 discounts on tankless installations and $50 off traditional units while ensuring proper gas/electric connections and venting. All installations include a three-year warranty.
Sump Pump Services
We install and repair primary sump pumps with battery-powered or water-powered backup systems. Our Liberty Pump installations include smart monitoring features and three-year warranties. Technicians perform quarterly maintenance checks to prevent failures during heavy rains or snow melt in Monroe and Ontario Counties.
Gas Line Repairs
Our licensed plumbers handle gas line installations, conversions, and emergency leak repairs. We follow strict safety protocols for pipe sizing and support to prevent vibration damage. Service includes locating gas valve shut-offs and repairing leaks detected by sulfur odor or hissing sounds.
Drain Cleaning
We use Bio-Ross enzyme cleaner instead of harsh chemicals to clear drains safely. Our technicians perform video inspections to identify clogs in kitchen, bathroom, and main sewer lines. Services include removing tree root intrusions and repairing corroded pipes in Rochester homes.
Bathroom Fixtures
We repair and replace toilets, faucets, and shower valves with ADA-compliant models. Our inventory includes American Standard Champion 4 and Toto G-Max systems that prevent clogs. Technicians carry replacement cartridges for same-visit fixes and offer lifetime warranties on select fixtures.
People
Ross
President
Ross leads Pride Plumbing of Rochester of Rochester with a focus on punctuality and technical excellence. He ensures all technicians maintain master plumber licenses and adhere to strict service standards established since the company's founding in 2007.
Hope
Community Ambassador
Hope coordinates community outreach initiatives while managing customer satisfaction programs. She ensures Pride Plumbing of Rochester of Rochester maintains its BBB A+ accreditation and Nextdoor Neighborhood Favorite status through ethical business practices.
Steve
Senior Technician
Steve provides expert plumbing solutions with 12+ years of field experience. He specializes in complex water heater installations and emergency repairs while maintaining exceptional customer communication ratings in client surveys.
David
Senior Technician
David delivers precise diagnostic services for drain and sewer issues. He operates video inspection equipment to identify underground pipe problems and explains technical findings clearly to residential clients in Monroe County.
Sam
Senior Technician
Sam specializes in sump pump system installations with Liberty Pump products. He educates homeowners about backup system options and ensures proper alarm functionality to prevent basement flooding during Rochester's wet seasons.
Questions
How often should water heaters be replaced?
Traditional tanks last 8-12 years with maintenance. Replace if leaking, rusty, or running out of hot water quickly. Tankless models last 20-25 years with proper care.
What causes sump pump failure?
Common causes include power outages, float switch malfunctions, and clogged discharge pipes. Battery backups prevent failures during storms when primary systems might fail.
Do you offer financing options?
While we don't offer direct financing, we provide service agreements with 15% discounts on repairs and priority scheduling for maintenance customers.
Are your plumbers licensed?
All technicians are licensed master plumbers with ongoing training. They undergo background checks and drug testing to maintain our high service standards.
What areas do you service?
We serve Rochester and all Monroe County communities including Pittsford, Brighton, Fairport, and Webster. Emergency service covers Ontario County locations as well.
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