Business Details
44 Years
experience
Emergency
services
Your Trusted Local Plumber in Rochester, NY
Established in 1982 by Kevin Russell and operated by his son Justin since 1997, our company provides personalized plumbing solutions with a commitment to quality and integrity. As a licensed Master Plumber in Rochester with over four decades of combined experience, we specialize in water heater installations, leak repairs, drain cleaning, and sewer inspections. Our owner-operated model ensures direct communication with the technician handling your job, eliminating third-party intermediaries.We prioritize first-time accuracy to minimize repeat visits, adhering to the principle that doing work correctly initially saves time and resources for both parties. Certified in backflow prevention and maintaining full insurance coverage, we guarantee our workmanship and customer satisfaction. Our service area includes Rochester, Pittsford, Fairport, and surrounding communities, offering 24-hour emergency response for urgent plumbing needs.
Services
Water Heater Installation
Leak Detection & Repair
Drain Cleaning
Sewer Inspections
Excavation Services
Septic System Maintenance
Sump Pump Services
Toilet & Faucet Repair
Backflow Testing
Hose Bib Installation
Details
- Year established: 1982
Highlights and features
- We are a licensed Master Plumber with 40+ years of combined industry experience
- Direct communication with owner-operator for all service requests
- 24-hour emergency service availability with no subcontracting
- Guaranteed workmanship and satisfaction on all plumbing projects
- Certified expertise in backflow prevention and code-compliant installations
Associations and certifications
- Master Plumber License #1191
- Backflow Prevention Certification #11751
Services
Water Heater Installation
Supply and installation of State Industries tank-type and Navien tankless water heaters. Includes code-compliant installation, old unit removal, and water line connections. Our process ensures efficient operation and compliance with local regulations while minimizing home disruption during installation.
Leak Detection & Repair
Comprehensive diagnosis and repair of water leaks using specialized tools and techniques. We address leaks in pipes, fixtures, and hidden locations to prevent property damage and health hazards. Our approach combines advanced equipment with decades of practical experience to resolve issues efficiently.
Drain Cleaning
Professional drain unclogging using multiple methods for different blockage types. Includes video sewer inspections to verify line clearance and identify potential problem areas. We handle residential and commercial drain issues with equipment designed for complete system maintenance.
Excavation Services
Complete excavation work performed with owner-operated equipment for utility installations and repairs. Specializing in directional boring techniques that minimize landscape disruption. All work completed directly by the owner without subcontractors to maintain quality control.
Sewer Inspections
Video inspection of sewer lines to identify blockages, cracks, or system failures. This diagnostic service helps determine the most effective repair strategy while preventing unnecessary excavation. We use advanced camera technology to provide accurate assessments of underground plumbing conditions.
People
Justin Russell
Owner/Operator
Licensed Master Plumber with 25+ years of hands-on experience. Took over family business from father in 1997. Provides direct service with personal accountability for every job. Specializes in code-compliant installations and emergency plumbing solutions.
Questions
What plumbing services do you offer?
We provide full-service plumbing including water heater installation, leak repairs, drain cleaning, sewer inspections, excavation, and septic system maintenance.
Are you available for emergencies?
Yes, we offer 24-hour emergency service for urgent plumbing issues like burst pipes and water heater failures.
Which areas do you service?
We serve Rochester, Pittsford, Fairport, Brighton, Brockport, and surrounding areas in New York.
Are you licensed and insured?
Yes, we hold Master Plumber License #1191 in Rochester and carry full insurance coverage with available certificates.
Do you guarantee your work?
Absolutely - we guarantee both our workmanship and customer satisfaction on all plumbing services performed.
How do service appointments work?
Call or text directly to schedule. As owner-operated business, you'll always speak with the technician who will perform the work.
