Business Details
22 Years
experience
Emergency
services
Expert Plumbing & Sewer Services in Oakland & Macomb County
Universal Plumbing & Sewer has served Oakland and Macomb County communities for over 20 years, building a reputation through customer referrals and repeat business. Our commitment to integrity and professionalism is reflected in our fully stocked trucks that ensure timely project completion with minimal disruption. We prioritize transparency with upfront pricing and maintain strict cleanliness standards during service.Our team's dedication to quality service and education ensures comprehensive solutions for every plumbing need. As a veteran-owned business, we honor military service members through our work and community engagement. With over 40 employees and state-of-the-art equipment, we provide 24/7 emergency services and industry-leading guarantees for all plumbing and sewer solutions.
Services
Plumbing repairs
Sewer services
Drain cleaning
Water heater installation
Camera inspections
Details
- Year established: 2004
Highlights and features
- We offer 24/7 emergency plumbing services with same-day technician availability
- Our upfront pricing policy includes no hidden fees or unexpected charges
- Experienced technicians use cutting-edge technology like 4000 PSI jetters
- We maintain 100% satisfaction guarantees and 1-year labor warranties
- Fully stocked trucks enable complete repairs in single service visits
Associations and certifications
- Angie's List Service Award
Services
Plumbing repairs
Our licensed plumbers handle all residential plumbing repairs with precision and efficiency. From leaky faucets to complex pipe systems, we use modern diagnostic tools and maintain fully stocked trucks for immediate fixes. Our technicians complete repairs in single visits while preserving property integrity through clean work practices.
Sewer services
We specialize in comprehensive sewer line solutions including inspection, cleaning, and repair. Using advanced camera technology and 4000 PSI jetting systems, our team identifies and resolves blockages, root intrusions, and pipe damage. Emergency services available 24/7 with guaranteed same-day response times for critical sewer issues.
Drain cleaning
Our high-pressure water jetting technology clears even the most stubborn drain clogs effectively. This method removes grease buildup, tree roots, and debris while minimizing future blockages. We offer both emergency clearing services and preventative maintenance programs to keep drainage systems functioning optimally year-round.
Water heater installation
We supply and install all major water heater brands including Bradford White. Our experts help customers select the most efficient system for their needs, whether traditional tank or tankless models. We handle complete installations with proper venting and provide maintenance tips to maximize equipment lifespan and energy efficiency.
Camera inspections
Our sewer camera inspections provide precise diagnostics for underground pipe issues. Technicians use waterproof cameras to identify blockages, cracks, and root intrusions without destructive excavation. This technology enables accurate repair planning and helps prevent future plumbing emergencies through early problem detection.
People
Carol Nelson
CEO
Co-founder with 20+ years of plumbing industry leadership experience. Oversees company operations and strategic growth while maintaining commitment to customer service excellence.
Les Nelson
Master Plumber
Co-founder and licensed master plumber with extensive technical expertise. Directs plumbing operations and ensures adherence to highest craftsmanship standards across all service deliveries.
Anthony
General Manager
Licensed builder managing day-to-day operations. Coordinates service teams and ensures efficient project execution while maintaining company quality standards.
Merna
COO
Chief operations officer overseeing service delivery and team management. Implements process improvements to enhance customer experience and operational efficiency.
Jonah
Service Manager
Experienced journeyman plumber managing service operations. Coordinates technician schedules and ensures timely completion of all plumbing service requests.
Questions
Do I need to stay home all day for service appointments?
No, we offer three-hour arrival windows and call before technician arrival. Email notifications with technician photos are sent when en route.
What warranty coverage do you provide?
We offer 100% satisfaction guarantee at service completion and 1-year labor warranty on plumbing services. Specific warranties vary by service type.
How are service charges calculated?
We use flat-rate pricing with upfront cost disclosure. Charges are job-based, not hourly, with no hidden fees or unexpected charges.
What payment options are available?
We accept check, cash, and major credit cards (Visa, MasterCard, Discover). Third-party financing options available for larger projects.
Do you offer sewer maintenance reminders?
Yes, we provide automated reminders for annual sewer cleaning and can customize frequency based on your specific system requirements.
How do you handle warranty claims for installed products?
All purchased products receive automatic warranty registration. We track manufacturer warranties and ensure proper service for items still under coverage.
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